info@sp-recruitment.com 
(02) 9936 8797 
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- About SP Recruitment
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- For Clients
- For Global Talent
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- Portal Access
Portal Access
Our secure client and talent portal gives you 24/7 access to important documents, payroll reports, compliance updates, and recruitment data. Stay connected and manage your outsourcing activities with full transparency and efficiency at any time.
- Follow-the-Sun: Teams in multiple regions hand off seamlessly.
- Centralized Night Crew: One region handles off-hours globally.
- Hybrid: Regional pods + small overnight backbone.
Legal/Compliance
Stay ahead with our legal and compliance resources. We provide up-to-date information on payroll laws, HR regulations, and outsourcing standards worldwide, helping Australian companies operate confidently while meeting local labour and tax requirements.
Customer Support That Never Sleeps: Building a 24/7 Multilingual Desk
Customers expect answers now, in their own language. A 24/7 multilingual desk delivers speed and empathy without ballooning costs. Here’s how to design one that delights.
Start with the Service Blueprint
Define contact reasons, channels (chat, email, voice, social), and SLAs by tier. Establish routing rules for languages and priorities. Document escalation paths for billing, fraud, and technical issues.
Pick the Right Coverage Model
Use historical ticket data to forecast volumes by hour and language, then right-size staffing.
Hire for Language + Empathy + Tools.
Screen for CEFR language levels, scenario-based writing, and active listening. Evaluate tool fluency (help desk, CRM, knowledge base, QA dashboards). Run mock chats and phone role-plays to verify tone and de-escalation skills.
Tooling That Multiplies Output
Adopt a shared inbox, real-time translation assist, and a searchable knowledge base. Implement macros, intent tagging, and quality rubrics. For voice, use call recording with consent and QA sampling.
KPIs That Matter
Track First Response Time, Resolution Time, CSAT, QA score, containment rate (deflection), and cost per ticket. Publish weekly scorecards and coach to behaviors, not just numbers.
Quality and Training Loop
Hold weekly calibration sessions with sample tickets in every language. Update scripts and macros in response to product launches. Pair new hires with top performers and continually refresh the knowledge base.
Cost Without Compromise
Global teams reduce cost per resolution while improving coverage and customer happiness. The win: lower churn, higher LTV, and a reputation for reliability.
Resources
Our resources library includes compliance guides, FAQs, and outsourcing insights to help both clients and candidates. Learn about payroll processes, HR requirements, legal standards, and recruitment best practices, ensuring transparency and clarity every step of the way.
For Global Talent
We empower professionals worldwide by connecting them with career opportunities in Australian businesses. Whether in customer service, finance, IT, or HR, we offer secure employment, skills development, and the chance to grow within international work environments.
For Clients
SP Recruitment delivers tailored outsourcing solutions for Australian companies. From payroll compliance and HR support to customer service and IT, we help businesses save costs, minimize risks, and scale efficiently by connecting them with top-tier global professionals.
Services
Our services cover recruitment, payroll management, HR outsourcing, compliance support, and customer service solutions. Designed for Australian businesses, we provide access to skilled global professionals, ensuring cost savings, compliance, and seamless integration into your operations.
About SP Recruitment
SP Recruitment is an Australia-managed outsourcing and recruitment partner, helping businesses connect with highly skilled professionals worldwide. We specialize in payroll, HR, and compliance solutions, offering cost-effective staffing that supports long-term growth.
